Families

While registering you are required to provide us with the Emergency Contacts & Authorisations.  You have an option to tick the checkbox where it says “Collect/Deliver your child to/from the service”.

If such arrangement are made after the enrolment, you are required to send us an email to info@metellaoosh.com.au  or provide us in writing at the centre.  In the email/written request you are required to provide us:

• Name of the Person
• Contact Number
• Address and
• Relationship to the child.
• How long the arrangement is in place

The person who is collecting/delivery your child will be required to provide their photo identification before the child will be released into their care.

Verbal notification is not accepted and we will not release the child to that person.

Fee Structure (Effective from 13th of July 2021

Before School Care  –  6:30am to 8:30am                                           $19.00 per morning permanent basis

                                                                                                                   $25.00 per morning on a casual basis

After School Care     –  03:00pm  to 6:00pm                                        $24.00 per afternoon permanent basis 

                                                                                                                   $30.00 per afternoon on a casual basis

Annual Membership Fee – $50

Casual Booking

• Casual bookings will be considered in accordance with the centre’s current waiting list and availability.
• Once casual bookings have been confirmed, fees will be charged even if you child is absent.

A statement is emailed each week to all of our families. Alternatively, you are able to view your statement via the Xplor App. Click here for instructions on how to check your account summary via the App. 

Please note that only primary carers will see transactions in the Account Summary screen.

Please email us your change of days and start date, if the alternate day is available we will confirm
and update. Please note: If you are removing days, we do require 2 weeks notice.

Please email us with 2 weeks notice. Please note: Under CCS guidelines your child must physically
attend their first and last day of care in order to receive CCS.

You are able to book casual care via the Xplor App. Click here for instructions on how to do so.
Please ensure bookings are done 24 hours in advance if possible.

Via the Xplor App you are able to send through absent notifications. For instructions on how to notify us of your child’s absence Click here Please note: there is a non-notification fee of $10 if you do not notify us.

If you child does not attend their bookings staff are required to search the school, the office and then phone you to ensure their whereabouts. In the case that you do not answer, your emergency contact will be called. In the case that we are unable to get onto anyone, we will call 000. This takes
away time and resources from our staff each afternoon.

If you have permanent bookings, you will still be charged.

A statement is emailed each week to all of our families. Alternatively you are able to view your statement via the Xplor App. Click here for instructions on how to check your account summary via the App.
Please note that only primary carers will see transactions in the Account Summary screen.

Please ensure you complete our online extracurricular permission form. If this is not completed we
are unable to release the students from our care. Click here for our permission form.

https://padlet.com/metellaroadoosh/service-information-e3iqzgiuuytpl5je/wish/R7dXadNjMz4yZ6bl

Our Service offers Vacation Care during each school holiday period, providing children with a fun, engaging and enriching program of activities. Developed towards the end of each school term, our program features a variety of experiences including excursions, incursions, themed days and special events designed to cater to a range of interests and age groups. Please note that Vacation Care fees may vary from day to day depending on the activities planned. This may include excursion and incursion costs, as well as items provided by the service such as meals, snacks or special resources required for the day’s program. 

Yes! We provide both breakfast and afternoon tea each day. 

Breakfast is available each morning and includes a selection of breakfast cereals and toast. 

Afternoon tea is provided daily and follows a rotating menu to ensure children are offered a wide variety of nutritious options. We regularly evaluate our menu based on children’s feedback and preferences, while also making seasonal changes. For example, during the cooler months we include more warm meals, while in warmer weather we offer lighter options. 

If your child requires medication while attending our service, please provide it directly to an educator upon arrival. Medication must be in its original packaging with the pharmacy label clearly displaying your child’s name, dosage and administration instructions. Parents/guardians are required to complete and sign a Medication Authorisation Form before any medication can be administered. 

For children with ongoing medical conditions (such as asthma, anaphylaxis, diabetes or epilepsy), families must also provide a current Action Plan completed by the child’s medical practitioner, along with any required medication before the child commences care. 

All medication is stored securely in accordance with our Medication Administration Policy and is only administered by appropriately trained educators following our service policies and procedures. Medication must never be left in your child’s bag. 

Yes. We value working collaboratively with schools and external professionals to support each child’s wellbeing, development and inclusion. 

With parent/guardian consent, we can communicate and work alongside teachers, Learning Support Teams and allied health professionals such as Occupational Therapists (OTs), Speech Pathologists, Psychologists and Behaviour Support Practitioners. We also welcome external professionals to visit the service where appropriate, enabling children to receive consistent support across all of their learning environments. 

Our collaborative approach helps ensure strategies are shared, goals are aligned and children receive the best possible support while attending our service.